Gerd Bär GmbH is back after cyber attack!
As of 5 December 2025
BÄR has had a turbulent few days! After the cyber attack on Friday, 28 November 2025, every effort was made to resume business operations. Today is the day! To ensure that this is possible again in full, we need your support in some areas.
Our email security has been restored. Please forward the following information to your IT department so that you can receive emails from BÄR again: SPF, DKIM and DMARC records have been set for Bär Cargolift domains and the provision of S/MIME certificates has been initiated.
Please note that emails sent between Friday, 28 November 2025 and Monday, 1 December 2025 inclusive probably did not reach us. Please resend them to: vk@baer-cargolift.de
Orders for Cargolifts and spare parts can now be placed as before. If you are unable to log in to the WebShop for spare parts, please clear your browser cache before trying again.
Production is back up and running. We will keep you informed about any specific delays to your deliveries.
Note on protection against phishing and bank fraud:
Gerd Bär GmbH has not changed its bank details or contact information in the context of the cyber attack. If you notice any unusual transactions in the coming weeks or months, or if you receive a request to use new bank details, please contact us immediately by telephone or email to confirm this change. It cannot be excluded that cybercriminals may use data stolen from us to obtain bank details or other personal data using forged letters. We would like to take this opportunity to thank you for your cooperation. Information on this subject is also available from the Federal Office for Information Security at the following short link:
https://www.bsi.bund.de/dok/6599686
Investigations are currently underway to determine what and how much data the cybercriminals stole from the IT systems. Gerd Bär GmbH is consulting with an external specialist in data protection and IT forensics in order to coordinate appropriate measures to inform affected individuals or customers.
Contact details of the data protection office:
Wolfgang Matzke • Phone: 07131 385340 • E-Mail: datenschutz(a)klw.de
Cybercriminals have attacked Gerd Bär GmbH
availability, customer service and spare parts sales continue (as of 30 November 2025)
Since Friday, 28 November 2025, Gerd Bär GmbH has also been affected by the ongoing wave of attacks on industrial and medium-sized companies. A group of perpetrators has succeeded in undermining the technical and organisational measures designed to protect the IT environment and encrypting parts of it. The group of perpetrators, which has claimed responsibility for the attack, is associated with professional, organised cybercrime.
Gerd Bär GmbH took immediate measures to contain the incident as soon as the attack became known. Service providers specialising in IT forensics and IT security are currently investigating the IT environment to secure traces of the cyberattack and reconstruct the attackers' path into the systems.
As IT system failures must always be expected at any time and regardless of the cause, Gerd Bär GmbH has prepared appropriate emergency plans to minimise the impact on customers, suppliers and partners:
- Communication via telephone and email is not affected, and central email accounts remain accessible.
- Spare parts can be ordered and delivered by email and telephone.
- The web shop is currently being checked and will be back in operation during the first week of December.
- Production is expected to resume in the course of the week.
Investigations are currently underway to determine what and how much data the cybercriminals stole from the IT systems. Gerd Bär GmbH is consulting with an external specialist in data protection and IT forensics in order to coordinate appropriate measures to inform affected individuals or customers.
Contact numbers and email addresses:
Spare parts sales 0049 7131 2877 -752 spareparts@baer-cargolift.de
Service 0049 7131 2877 -751 service@baer-cargolift.de
Cargolift Sales 0049 7131 2877 -992 vk@baer-cargolift.de
Accounting 0049 7131 2877 -168 buchhaltung@baer-cargolift.de
Purchasing einkauf-serie@baer-cargolift.de