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Telephone screen showing a call to the Bar tail lift service, surrounded by call scenarios

Service 24/7 – The AI-based service hotline from Bär Cargolift

When there’s a problem with the tail lift, every minute counts. The service hotline from Bär Cargolift, a brand of Gerd Bär GmbH, is available round the clock – even at night and at weekends. An AI-based telephone assistant answers technical enquiries immediately, with no waiting time and no queuing.

Four situations where Service 24/7 can help

A man standing by the roadside calls the service hotline at night, standing in front of a lorry fitted with a Bar taillift

A fault in the middle of the night

A driver realises in the middle of the night that the tail lift has stopped working, the load is waiting and he is on the road alone. The telephone assistant takes the fault report and immediately provides initial troubleshooting guidance so that the journey can continue.

Wiring diagram for the VanLift urgently required

A service technician is standing in front of a Bär VanLift and needs the correct wiring diagram to continue working. One phone call is all it takes: Service 24/7 provides the technical documentation straight away.

Two men shake hands in the workshop in front of a Bar VanLift; a document download is visible on the laptop
A co-driver with a phone to his ear is holding a Baär SmartControl radio remote control

Pairing the wireless remote control

If you are unable to pair the wireless remote control with the Cargolift straight away, the telephone assistant will guide you step by step through the process until Bär SmartControl is ready for use.

Questions about the diagnostic software

If an unclear error message appears whilst working with the diagnostic software, Service 24/7 will provide a specific answer on how to proceed.

A workshop employee is connected via laptop to the electronic control system of the Bar tail-lift

Availability at a glance

  • Availability: 24 hours a day, 7 days a week
  • Target audience: Drivers and service technicians of Bär Cargolift brand tail-lifts, tailgates and lifting platforms
  • Topics: Fault reports, technical documentation, wireless remote control, control elements, diagnostic software

Whatever the time of day or night, wherever you are: the Bär Cargolift service hotline ensures that drivers and service technicians can get back up and running quickly. During regular business hours, experienced staff from Gerd Bär GmbH are also on hand to support the telephone assistants and provide expert verification of the answers given.

Service hotline: +49 7131 2877 751